How Family Store Works: Steps for Placing an Order

The positive image of HFS was created thanks to the professional and customer-oriented work of our team and correctly organized processes. Happy Family Store leads the way in healthcare digital innovation with a successful implementation of new features and services. For instance, automation makes it possible for employees to free themselves from routine work and spend more time helping the customer. It also helps us quickly replenish inventories and provides the opportunity to constantly maintain a sufficient assortment of medications.

The convenient online ordering system helps to simplify the process of purchasing medicines and saves time and funds when choosing the most affordable and suitable offers. Here are your steps to get the medication you need:

Sign in or register on HFS website

Registration provides a number of advantages for managing and tracking the order. In addition, it is necessary if you need to order prescription drugs.

Find the item and add it to the cart

To find the right product, you can use the search feature or catalog of goods. If you have a hard time finding what you need or would like to check out a cheaper alternative, please contact our customer service using a convenient method.

Go to your cart and place an order

In the cart, you can change the quantity of goods and add or remove items.

  • Check the shopping list and provide the required quantity of goods;
  • Make sure your prescription is sent to our pharmacy if ordering prescription drugs;
  • Select the shipping method;
  • Specify the recipient’s details;
  • Select the payment method and confirm the order.

Our pharmacist will prepare your order for shipping. The process of forming your order is strictly confidential and secure. All the information you have provided will not be transferred to third parties.

Get the order

You should receive a confirmation email and be able to check your account to see the stage of your order. Depending on your location, your order should be delivered to your doorstep shortly.

Leave a review about our work

We try to get better every day. Therefore, after receiving the order, we ask you to leave your review of our work whether you liked everything or if there is something you would like us to improve on.

Returns & Refunds

Although we strive to fulfill every order in the best possible way, it might be possible to refuse the delivered order in the following cases:

  • You received the wrong order (quantity, composition, name, dosage, form of issue, price).
  • The product is damaged as a result of a violation of the integrity of the packaging.
  • The shelf life of the medicinal product has expired by the time the order was delivered.
  • The authorized body has published a ban on the sale and use of the medicinal product.
  • The delivered order does not meet the order ordered by

Please contact our specialists for guidance on how to proceed in these cases. Unfortunately, we cannot make returns of the goods, if you did not like the medicine, have allergies, no longer need it, you accidentally bought the wrong medicine, etc.